Welcome to Idukki Origins.

These Terms & Conditions govern your access to and use of our website, product catalogue and ordering services.

By accessing or using our website, you agree to these terms, subject to applicable laws and consumer rights.

1. General Information

Idukki Origins offers a collection of tea, coffee, spices, chocolates, honey, coconut oil and traditional snacks.

Our website allows customers to browse products and initiate purchases through WhatsApp.

All orders are subject to product availability, confirmation and acceptance by our team.

2. Product Information

We aim to provide accurate product names, descriptions, images, pack sizes and prices.

However, product packaging, appearance and other details may vary from the images displayed on the website.

Customers are encouraged to review product information, including ingredients, allergens, expiry or best-before dates and storage instructions where applicable, before purchasing.

If you require additional product information, please contact us before confirming your order.

3. Pricing and Availability

• All product prices are displayed in Indian Rupees (INR).

• Product prices and availability may change without prior notice.

• Any applicable taxes and shipping charges will be communicated before order confirmation.

• In the event of a pricing or listing error, we will inform you before accepting the order.

• Products are subject to availability at the time of order confirmation.

Once an order has been accepted at an agreed price, any subsequent change will be handled in accordance with applicable law and the agreed order terms.

4. Ordering Through WhatsApp

Idukki Origins currently accepts orders through WhatsApp.

Our Ordering Process:

1. Browse products on our website.

2. Select the products you wish to purchase.

3. Contact our team through WhatsApp.

4. Confirm product details, quantities, pricing and delivery information.

5. Receive order confirmation and payment instructions from our team.

Adding products to a website cart or sending an initial WhatsApp enquiry does not automatically constitute acceptance of an order.

An order is confirmed once our team explicitly accepts it and communicates confirmation through WhatsApp.

5. Payments

Payment methods and instructions will be communicated through our official WhatsApp contact.

Customers should verify payment details before completing any transaction.

Please do not share confidential banking credentials, card PINs, passwords or OTPs through WhatsApp.

If a payment-related issue occurs, contact our team with the relevant transaction details.

6. Shipping and Delivery

Once an order is confirmed, we will coordinate shipping to the delivery address provided by the customer.

• Shipping charges, where applicable, will be communicated before order confirmation.

• Estimated delivery timelines will depend on the delivery location and shipping arrangements.

• Tracking details will be shared through WhatsApp once available after dispatch.

• Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

If a delivery issue occurs, please contact our support team for assistance.

7. Returns, Exchanges and Refunds

Due to the nature of our food and consumable products, we do not offer routine returns or exchanges for confirmed orders, including change-of-mind requests, except where required by applicable law.

This policy does not limit customers’ statutory rights regarding defective, damaged, incorrectly supplied or otherwise non-compliant products.

If you receive an incorrect, damaged or defective product, please contact our team through WhatsApp with your order details and supporting photographs, where available.

We will review the concern and provide an appropriate resolution in accordance with applicable consumer protection laws.

For further information, please refer to our Shipping, Returns & Order Tracking page.

8. Order Cancellation

Customers may contact our team through WhatsApp to request cancellation.

Cancellation requests will be reviewed based on the order’s confirmation and fulfilment status, subject to applicable law.

If cancellation is accepted and payment has already been received, any applicable refund will be processed using an agreed and lawful method.

Nothing in this section restricts cancellation or refund rights available under applicable consumer protection laws.

9. Order Tracking

After dispatch, available shipment tracking information will be shared with customers through WhatsApp.

Customers may use the provided tracking details to monitor delivery progress through the relevant logistics provider.

For tracking assistance, customers can contact our support team directly.

10. Food Products and Allergens

Our product range includes food and beverage items.

Customers should review the relevant product packaging and labelling for ingredients, allergens, nutritional information, storage instructions and expiry or best-before details.

If you have food allergies, dietary restrictions or specific product concerns, please request clarification before placing an order.

11. Intellectual Property

All website content, including branding, logos, product photographs, graphics, text and design elements owned by or licensed to Idukki Origins, is protected by applicable intellectual property laws.

Such content may not be copied, reproduced, distributed or commercially used without the necessary permission, except where permitted by law.

12. Website Usage

By using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorised access to website systems.

• Disrupt or interfere with website functionality.

• Submit misleading or fraudulent order information.

• Misuse our branding, content or intellectual property.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

13. Third-Party Services

Our website may provide access to third-party services such as WhatsApp, payment providers, shipping companies and external websites.

These services may be governed by their own terms and privacy policies.

We are not responsible for independently operated third-party platforms, except to the extent that liability arises under applicable law or from our own obligations to customers.

14. Limitation of Liability

We aim to provide accurate information and reliable customer service.

To the extent permitted by applicable law, Idukki Origins will not be liable for losses arising solely from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded, including applicable consumer rights and remedies for defective products, deficient services or unfair trade practices.

15. Privacy

Your use of our website and ordering services may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information about how we handle and protect personal data.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of competent courts and statutory consumer dispute resolution authorities in accordance with applicable Indian law.

Nothing in these terms restricts a consumer’s right to approach an appropriate consumer commission or other legally authorised forum.

17. Changes to Terms

We may update these Terms & Conditions to reflect changes in our services, business operations or legal requirements.

Updated terms will be published on this page with a revised effective date.

Changes will not retrospectively alter confirmed orders without a lawful basis or the required agreement.

18. Customer Support and Grievance Redressal

For questions, complaints or order-related assistance, please contact:

Idukki Origins

Email: support@idukkioriginsindia.com

Phone / WhatsApp: +91 97893 33138

Business Address: Vilankurichi Main Road, Cheran Ma Nagar,
Coimbatore – 641035

Privacy / Grievance Contact: +91 72005 33976

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable e-commerce consumer protection requirements.

Thank you for choosing Idukki Origins.