At Idukki Origins, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share and protect information when you visit our website, browse our products, contact us or place orders through WhatsApp.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will request it separately.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Personal Information: Your name, email address, phone number and other contact details you voluntarily provide.

• Order Information: Products selected, quantities, delivery addresses, order details and payment confirmation information.

• Communication Details: Messages, enquiries and information shared through WhatsApp or our website contact forms.

• Website Usage Information: Technical information such as browser type, device information, IP address and website activity, where collected through our website systems.

We request only the information reasonably necessary to provide our services and manage customer enquiries.

2. How We Use Your Information

We may use your information to:

• Process and confirm orders placed through WhatsApp.

• Communicate product availability, prices and order details.

• Arrange shipping and delivery.

• Share order confirmation and tracking information.

• Respond to enquiries, complaints and support requests.

• Maintain necessary business and transaction records.

• Improve website functionality and customer experience.

• Send promotional communications where you have provided the required consent or another lawful basis applies.

• Meet applicable legal and regulatory obligations.

3. WhatsApp Orders and Communication

Idukki Origins accepts and coordinates customer orders through WhatsApp.

When you contact us through WhatsApp, the information you share may be used to confirm your order, coordinate payment, arrange delivery and provide customer assistance.

Your use of WhatsApp is also subject to WhatsApp’s own privacy practices and terms of service.

We do not require customers to create a website account to place an order through WhatsApp.

4. Sharing of Information

We may share necessary information with trusted third parties for legitimate business purposes, including:

• Shipping and logistics providers for order delivery.

• Payment service providers, where applicable.

• Website hosting and technical service providers.

• Communication platforms used for customer support.

• Government or regulatory authorities where legally required.

We do not sell customer personal information to third parties.

We share only the information reasonably necessary for the relevant purpose, subject to applicable law.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand website performance.

Where analytics, advertising or other non-essential cookies are used, we will provide the information and consent choices required by applicable law.

You may manage certain cookies through your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain required business records, resolve disputes and comply with applicable legal obligations.

When information is no longer required, we will delete or anonymise it as appropriate, subject to legal retention requirements.

8. Your Privacy Rights

Subject to applicable Indian data protection laws and their commencement provisions, you may have rights to:

• Request information about your personal data.

• Request correction or updating of inaccurate information.

• Request erasure of personal data where legally applicable.

• Withdraw consent for processing based on consent.

• Raise concerns or grievances about the handling of your information.

You can contact us using the details provided below to submit a privacy-related request. We will respond in accordance with applicable law.

9. Children’s Privacy

Our website is intended for general product browsing and purchasing, and is not specifically directed towards children.

Where personal data relating to children is processed, we will follow applicable legal requirements, including parental consent requirements where applicable.

10. Third-Party Websites

Our website may contain links to third-party websites or services, including WhatsApp and payment or logistics platforms.

We are not responsible for the privacy practices of independently operated third-party services. We encourage users to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

12. Contact Us

For privacy-related questions, concerns or requests, please contact:

Idukki Origins

Email: support@idukkioriginsindia.com

Phone / WhatsApp: +91 97893 33138

Business Address: Vilankurichi Main Road, Cheran Ma Nagar,
Coimbatore – 641035

Privacy / Grievance Contact: +91 72005 33976

We are committed to addressing your privacy concerns responsibly and in accordance with applicable Indian law.